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I spent several hours yesterday morning processing an order from a company in Britain. The first problem was they ordered a product we no longer stock. That one's not too hard to deal with ("Sorry, we no longer stock that."). The bigger problem was a wonderful and large order for a new product we've never sold before. Unfortunately, back in January, we gave them a quote that didn't properly reflect our costs. As a result, we're charging too little. And it turns out that deciding the "correct" price is anything but a science. After much consulting, thinking, spreadsheet building, etc., I picked some new prices. My note to them told them we'd honor the old prices for this order but future orders would be at the new prices. Oh, and by the way, "Hi, I'm the new owner!" Please send your money to my bank account, wire instructions attached.

Two more days of transition training and then the office manager leaves. I imagine it will be sort of like zooming down a nice paved road and suddenly finding yourself zooming down a bumpy dirt road. I don't expect we'll crash but it's going to be bumpy for a while.