Salve for the wound

Well, after that unpleasant feedback we received I needed a picker-upper. It arrived today.

Greetings.... I recently purchased my fourth candle lantern.... not as a replacement, but because I like them so much, I just wanted four. They are perfect for back country canoe camping when packing light is essential.... allows us to forgoe taking fueled lanterns and fuel. Truly an amazing product. And today, I was looking at your website, to find out where I could get a replacement spring... and was further amazed to find out that you would send one free of charge... how's that for customer focused !! But after contacting my local supplier / store (Mountain Equipment Co-op), I found out they had a supply of replacement parts, and they were able to provide me with a spring, free of charge. Wonderful... absolutely wonderful. If only every consumer product was so well designed and supported by the manufacturer and seller.