Feedback Follies
Check out these two feedback emails we received via our website. They were sent three minutes apart. I've removed the incriminating contact information.
City: ManassasAnd then the second message, sent moments later:
State: VA
Comments/Questions: The ice cream ball sucks! This has to be the worse designed product ever. First, you say to clean the rock/salt container off after 10 minutes.. but a wooden spoon, etc. certainly doe not do the trick. Second, there is no way to actually get the ice cream out because of the poor design. I ended up, after 40 minutes of shaking, telling my 5 year old daughter that she was going to have to settle for a milkshake. What a shame that I wasted $19.99 on this stupid thing to take camping. There is no way in hell I taking this anywhere but back to the store I bought it at.
This message was sent from the Ice Cream Revolution contact us page
City: ManassasOuch!
State: VA
Comments/Questions: If you would please disregard my other email. I am a boob! After reading over the outside of the box I realized that I had put the ingredients in the ball ass backwards. Very sorry. Please accept my apologies for my stupidity.
This message was sent from the Ice Cream Revolution contact us page
posted by Keith @ 1:11 PM
1 Comments:
At Sunday, October 14, 2007 8:04:00 AM,
Mark Graban said…
Ouch, indeed. Is that the only customer who ever made the comment? Is there a chance to "error proof" this in a next design revision? If one customer could do it, it's likely to happen again, right? But maybe without such a "happy ending" where the customer figured it out. I bet a higher percentage would actually just take the product back to the store, right?
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