golf club vise

One of our side businesses is golf club vises. Overenthusiastic owners seem to frequently break the handle when they're trying to remove the heads from their clubs. Here's a recent example. I like how the handle "has broken." If I remember correctly, that's the passive tense. I suspect that the process that led to breaking a 3/8" aluminum rod was not passive.

I own a golf clubmakers vise (and shaft puller) which is made by your company. The handle that locks the shaft into position has broken and I was wondering if I could get a replacement. I could also use some replacement rubber pads as mine are a little worn from hot shafts. Please let me know. It is a great product.

Would you send a replacement part? Should he pay for it? Is it worth the hassle to collect a few dollars from him?