What is that thing???

Michael writes:

I just bought a Play and Freeze Ice Cream Maker which is very cool. But the supplied scraper doesn't seem right -- it's as if the end of it somehow got inverted in the manufacturing process because the scraper, as it stands, doesn't scrape well at all. Is this a known problem and do you have a new scraper? Or am I missing something obvious? Feel free to email or call me to discuss.

I wrote back:

Hello Michael,
I suspect that what you are calling the "scraper" is what we call the "wrench". It's designed to fit into the lid to allow the lid to be removed even when it's frozen in place. (Don't use the wrench for tightening, just for loosening.) We don't supply a scraper with the ball. We recommend using a wooden spoon or a stiff plastic spoon for best results.

You can visit our website at http://icecreamrevolution.com/ucocream.htm for instructions, recipes, etc.

I hope this is helpful. Please let me know if you still need any assistance.

Good luck!

Keith