Unhappy customer

If I'm going to tell you the positive I'm going to tell you the negative (or some of it, anway). I received a call today from a customer who had "a lot of fun" with the ice cream. However, she had a couple of suggestions. First, we should take a closer look at the screws that hold the two halves together. While playing with the ball, her son-in-law cut himself somehow. They actually weren't sure where the cut came from, but they suspected the screws might be the culprit. Also, we should include a plastic scoop in the package and mention "don't use a metal scoop" more prominently. She pointed out that the message is on the box but not on the instruction sheet so people are likely to throw away the box and miss the message.

I apologized profusely. "We don't want anyone to get hurt using our products!" It was nice that after her feedback she mentioned that despite the problems they still had fun. I appreciated the call.